Mailguard:

 

Introduction:

The mail server you're using is a sophisticated system designed not only to deliver and route your e-mail, but to scan it for viruses and filter out unwanted UBE (Unsolicited Bulk E-mail), colloquially known as "spam". To get the most out of this system you'll want to read the help document in full.

To get to the Help Screen click on the Help Button  (Top Right hand corner).

 

Mailguard is your interface for controlling the way the mail server processes your mail. Explicit Login and Setup instructions follow this introduction.

 

Initial Setup:

To Log in:

In a Browser

 

You will then be presented with a First Time Log in Screen:

 

From ‘Current protection level: Custom’

Ø      Off <do not use>

Ø      Low <this will allow some spam to get through>

Ø      Medium <this may allow some spam to get through>

Ø      High <this is the recommended setting>

Log out of Mailguard by clicking  (top right hand corner)

This completes the initial setup.

 

 

On Going E-Mail Modifications:

 

Once initial settings are in place, to modify settings:

 

Ø      Option 1: Non Spam Store

E-mails delivered to your account.  This is where you mark any e-mails (that made it through) as SPAM, so they will not be delivered in the future.  False Negatives occur when Mailguard mistakenly thinks that a piece of spam is legitimate mail, and lets it slip through to your mailbox. These are annoying mistakes on the part of the spam filter, but not as troublesome as false positives. The spam filter is biased heavily toward false negatives, and away from false positives, so it's normal to expect it to make more of this type of mistake. When this happens, you can use the [Report Spam] link to point out the spam and help Mailguard learn from the mistake.

 

Ø      Option 2: Spam Store

E-mails not delivered to your account because they have been identified as SPAM.  False Positives occur when Mailguard mistakenly thinks that a piece of legitimate mail is spam, and blocks it. These are errors, in effect, and considered by most people to be the worst kind, since it blocks legitimate mail. Fortunately Mailguard lets you rescue this kind of mail from the [Quarantine], so this mail is not actually lost.

 

Ø      Option 3: Virus Store

E-mails not delivered to your account because they contain identified "malware"--viruses, worms, Trojans, spyware, and so on. Mailguard quarantines these items for you, just in case you should want to force one of these items to be delivered to your mailbox for some reason.

 

Ø      Option 4: Banned File Store

E-mails not delivered to your account because Banned Attachments are "suspected malware". Mailguard tries to be proactive by blocking attachments of certain types, typically executable files, which have been known to disguise viruses and other forms of malware. While no specific malware was identified at the scanning stage, these file types are quarantined as a precaution. You can rescue these items from your [Quarantine] area if you wish.

 

Ø      Option 5: Bad Header Store

E-mails not delivered to your account because they have Invalid Mail Headers.  Invalid Mail Headers are items with "broken" mail headers - mail that does not comply with Internet standards regarding electronic mail. This happens when spammers use certain non-standard mail programs designed specifically to send out bulk mail. These poorly-written programs generate invalid mail headers, and while most mail servers are lenient about allowing this mail to be delivered, Mailguard considers this a suspicious symptom and quarantines such mail. As always, you can rescue such items from your [Quarantine] area if you wish.